Unable to access to SOI console when there are Loop detected errors in soimgr-debug log file.

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Whenever SOI services are restarted, the operation console is not accessible, if you found the following messages in ...\SOI\tomcat\logs\soimgr-debug from the SOI manager, this KB article will be able to help you to resolve the problem.

11:24:47,163 INFO  [ServletInit] state.StateModelListener.attributeChanged(169)  - In attributeChanged: MH: 0x10000000000446 AttribID: 1102a Old Value: null New Value: 10

11:24:47,163 INFO  [ServletInit] state.StateModelListener.attributeChanged(170)  - Error!!! Loop detected!

11:24:47,479 INFO  [ServletInit] state.StateModelListener.attributeChanged(169)  - In attributeChanged: MH: 0x1000000000067f AttribID: 1102a Old Value: null New Value: 9

11:24:47,480 INFO  [ServletInit] state.StateModelListener.attributeChanged(170)  - Error!!! Loop detected!

11:24:47,527 INFO  [ServletInit] state.StateModelListener.attributeChanged(169)  - In attributeChanged: MH: 0x10000000000855 AttribID: 1102a Old Value: null New Value: 9

Environment

SOI 3.3; SOI 4.0;

Resolution

This problem has been fixed in the SOI patch R095943 which was released in May 2017. Below is the general information for this patch R095943.

Release Date: May 4, 2017

Apply on: CA SOI 4.0 SP2

Prerequisites: R092823

This patch supersedes the following patches: RO95847, RO95093, RO94415, RO93868, and RO93312

The patch download link: 

https://www.ca.com/us/services-support/ca-support/ca-support-online/product-content/recommended-reading/technical-document-index/ca-service-operations-insight-solutions-and-patches.html?intcmp=searchresultclick&resultnum=2