When viewing or scheduling a Web Intelligence report in CA Business Intelligence (CABI) 3.x or 4.1, receive error: "The document can't be retrieved from the File Repository Server. (Error: WIS 30951)"

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When viewing or scheduling a Web Intelligence report in CA Business Intelligence (CABI) 3.x or 4.1, receive error: "The document can't be retrieved from the File Repository Server. (Error: WIS 30951)"

Cause

Disk space on the CABI server is very low.  The Web Intelligence Processing Server requires some disk space for storing the cache file of the report that is being viewed.

Environment

CA Business Intelligence (CABI) 3.x or 4.1All Supported Windows Operating SystemsWeb Intelligence (WEBI) reports

Resolution

Clear or add some disk space from the CABI server.

Then restart the Server Intelligence Agent (SIA) via the Central Configuration Manager (CCM).