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When viewing or scheduling a Web Intelligence report in CA Business Intelligence (CABI) 3.x or 4.1, receive error: "The document can't be retrieved from the File Repository Server. (Error: WIS 30951)"
Article ID: 6919
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
When viewing or scheduling a Web Intelligence report in CA Business Intelligence (CABI) 3.x or 4.1, receive error: "The document can't be retrieved from the File Repository Server. (Error: WIS 30951)"
Cause
Disk space on the CABI server is very low. The Web Intelligence Processing Server requires some disk space for storing the cache file of the report that is being viewed.
Environment
CA Business Intelligence (CABI) 3.x or 4.1All Supported Windows Operating SystemsWeb Intelligence (WEBI) reports
Resolution
Clear or add some disk space from the CABI server.
Then restart the Server Intelligence Agent (SIA) via the Central Configuration Manager (CCM).
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