JASPER install fails
Article ID: 6915
Updated On:
Products
Issue/Introduction
When performing a fresh install of Jaspersoft 6.2.0, the following error might appear at the install.log file:
017-05-30 15:47:52 ERROR ValidateDbServer:411 - 16014 : Unsupported java bit type
BUILD FAILED
E:\CABI\ca_install\build.xml:164: Preinstall check failed
at org.apache.tools.ant.taskdefs.Exit.execute(Exit.java:164)
Environment
Cause
This error code is due to the Java 32 bits installed instead of 64 bits.
Resolution
The 64bit JDK is required for this setup.
Uninstall 32 bits and install 64 JDK and re-run Jaspersoft installation.
Additional Information
Supportability Matrix for CABI Jasper 6.2:
https://docops.ca.com/ca-business-intelligence/6-2-0/en/release-information/certification-matrix
Error Codes for Install and Uninstall
16001 | Invalid Number of Arguments | The number of arguments are incorrect |
16002 | TEMP Environment Variable is not set | Set the value of TEMP environment variable. |
16003 | Log File is Invalid | The name of log file is invalid. The extension of log file should be '.log' |
16004 | Property File is Invalid | The properties file given as input is invalid. |
16005 | Property File is not found | Installer input properties file is not found. |
16006 | CA Jaspersoft is already installed | CA Jaspersoft is already deployed in tomcat webapps directory |
16007 | Minimal Disk Space Requirement is not met | CA Jaspersoft requires 10GB of free space in the disk. Please check available space in the disk. |
16008 | File is not Found | Please check the log file for more details |
16009 | IO Exception | Please check the log file for more details |
16010 | Error in decrypting the password | Please enter encrypted password in properties file, if installing with encryption=yes. |
16011 | Java Home is not set | JAVA_HOME environment variable is not set. Please set the environment variable. |
16012 | Java Home is incorrect | JAVA_HOME directory is invalid |
16013 | Java version is unsupported | Following versions of Java are supported by CA Jaspersoft:
Please check the Java version. |
16014 | Java bit-type is unsupported | 64-bit JAVA is supported by CA Jaspersoft. Please check the Java bit version |
16099 | Unknown reason | Refer log file for more details |
16101 | Unsupported Application Server type | Only Apache Tomcat is supported Application server. Please give 'tomcat7' as Application server type in properties file. |
16102 | Application Server Directory path property is missing | Application Server directory is missing in properties file. |
16103 | Application Server Type property is missing | Application Server type is missing in properties file. |
16104 | Application Server Directory is incorrect | Invalid Application server directory given in properties file |
16105 | Application Server version is unsupported | The following Application Server versions are supported
|
16106 | Application Server status is incorrect | Application Server is in running state. Please stop the application server. |
16199 | Unknown Application Server reason | Please refer log file for more details. |
16201 | Database Server Type is unsupported | The following databases are supported:
|
16202 | Database Server Type property is missing | Database server type is missing in properties file. |
16203 | Database Host property is missing | Database host is missing in properties file. |
16204 | Database Server PortorInstance property is missing | Database Server Port or Instance name is missing in properties file |
16205 | Database Name property is missing | Database Name is missing in properties file |
16206 | SID property is missing | SID is missing in properties file for database type oracle |
16207 | Database Server Username property is missing | Database username is missing in properties file |
16208 | Database Server Password property is missing | Database password is missing in properties file |
16209 | System username property is missing | System username for oracle database is missing in properties file |
16210 | System password property is missing | System password for the given username for oracle database is missing in properties file |
16213 | Sample Database Sugarcrm name is missing | If installing with samples=yes, the name of sugarcrm database should be given in properties file. Please check the properties file. |
16214 | Sample Database Foodmart name is missing | If installing with samples=yes, the name of foodmart database should be given in properties file. Please check the properties file. |
16215 | Database Server Host name or Port is incorrect | Unable to connect to database server, please check server host and port. |
16216 | Database Server Username or Password is incorrect | Unable to login to database server, please check database credentials |
16217 | Jaspersoft Database already exists | The database given in properties file already exists. Please give a new name or delete the existing database. |
16218 | Sample Database Sugarcrm alraedy exists | The database name given for sugarcrm sample already exists. Please give a new name or delete the existing database. |
16219 | Sample Database Foodmart alraedy exists | The database name given for foodmart sample already exists. Please give a new name or delete the existing database. |
16220 | Database server user has insufficient privileges | The username provided in the properties file does not have sufficient privileges to install CA Jaspersoft Report Server. Please provide user with following privileges for respective databases:-
Please refer the installation document https://wiki.ca.com/display/CABI6011000/Installing for more details |
16221 | Database Name is incorrect | The database name is invalid. Please refer log file for more details |
16222 | SID is incorrect | SID,provided in the properties file, is not correct |
16299 | Unknown Database Server Reason | Please check log file for more details |
| 16501 | Provided destination folder doesn't exists | Provided destination folder doesn't exists |
| 16502 | Provided destination folder doesn't have write permission | Provided destination folder doesn't have write permission |
| 16503 | Unknown Host exception | Unknown Host exception |
| 16504 | Provided port is already in use | Provided port is already in use |
| 16505 | Provided password is incorrect | Provided password is incorrect |
| 16506 | Provided port is out Of range.Valid Port range is [0-65535]. | Provided port is out Of range.Valid Port range is [0-65535]. |
17001 | Invalid Number of Arguments | The number of arguments are incorrect for un-installation. |
17002 | TEMP Environment Variable is not set | Set the value of TEMP environment variable. |
17003 | CA Jaspersoft is not installed | CA Jaspersoft is not deployed in the Application Server directory given. Please check the Application Server directory. |
17004 | Error in decrypting the password | Password is not correctly encrypted. |
17005 | Unable to delete jasperserver-pro directory | Unable to delete jasperserver-pro directory in webapps directory. |
17099 | Unknown reason | Please refer log file for more details |
17101 | Application Server Directory is incorrect | Invalid Application server directory given in properties file |
17102 | Application Server status is incorrect | Application Server is in running state. Please stop the application server. |
17199 | Unknown Application Server reason | Please refer log file for more details |
17201 | Database Server Type is unsupported | The following databases are supported:
|
17202 | Database Server Host name or Port is incorrect | Unable to connect to database server, please check server host and port. |
17203 | Database Server Username or Password is incorrect | Unable to login to database server, please check database credentials |
17204 | Database Name is incorrect | Database is not present |
17205 | SID is incorrect | The database name is invalid. Please refer log file for more details |
17299 | Unknown Database Server Reason | Please refer log file for more details |
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