Agile Central - On-Premise: Backup fails to run from controlpanel.

Products

• Rally On-Premise

Issue/Introduction

*NOTE: The following solution assumes basic Linux knowledge and requires your license permit root login to your CA Agile Central application VM.

When attempting to run a backup from controlpanel the following error occurs:

A backup process is currently running, please wait for it to complete.

Nothing shows running in controlpanel and a `ps -ef|grep backupRally.sh` returns nothing.

 

Environment

Release:
Component: ACPREM

Resolution

Most likely the backup was interrupted and left a backup.lock file in /tmp. 

• Verify a backup is not running from the CA Agile Central application server:
  • `ps -ef|grep backupRally.sh`
• If nothing is returned from the above command you can remove the backup.lock file
  • `rm /tmp/backup.lock`

If the backup continues to stop unexpectedly, contact technical support and supply the /tmp/rally_backup.log in the support case.