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Agile Central - On-Premise: Backup fails to run from controlpanel.


Article ID: 6889


Updated On:


CA Agile Central On Premise (Rally)


*NOTE: The following solution assumes basic Linux knowledge and requires your license permit root login to your CA Agile Central application VM.

When attempting to run a backup from controlpanel the following error occurs:

A backup process is currently running, please wait for it to complete.

Nothing shows running in controlpanel and a `ps -ef|grep` returns nothing.



Component: ACPREM


Most likely the backup was interrupted and left a backup.lock file in /tmp. 

  • Verify a backup is not running from the CA Agile Central application server:
    • `ps -ef|grep`
  • If nothing is returned from the above command you can remove the backup.lock file
    • `rm /tmp/backup.lock`

If the backup continues to stop unexpectedly, contact technical support and supply the /tmp/rally_backup.log in the support case.