After upgrade or new install of 10.5 Java agent with Browser Agent enabled the "Introscope Startup Class" fails to be invoked or initialized at startup and agent is not loaded.

Products

• APP PERF MANAGEMENT
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CUSTOMER EXPERIENCE MANAGER
• INTROSCOPE

Issue/Introduction

After upgrade or new install of 10.5 Java agent with Browser Agent enabled the "Introscope Startup Class" fails to be invoked or initialized at startup and agent is not loaded. Symptoms reported for:

Oracle WebLogic:

<BEA-000286> <Failed to invoke startup class "Introscope Startup Class", com.wily.introscope.agent.AgentNotAvailableException 

com.wily.introscope.agent.AgentNotAvailableException 

at com.wily.introscope.agent.AgentShim.IAgentShim_getAgent(AgentShim.java:696) 

at com.wily.introscope.api.weblogic.IntroscopeStartupClass.startup(IntroscopeStartupClass.java:70) ...

 

IBM WebSphere:

CustomService W WSVR0019W: CustomService, Introscope Custom Service, failed to initialize.

com.wily.introscope.agent.AgentNotAvailableException

at com.wily.introscope.agent.AgentShim.IAgentShim_getAgent(AgentShim.java:696) ...

Cause

Problem specific to applications running Java 1.6 which is not supported in 10.5 (the BrowserAgentExt.jar is only Java 1.7+ compatible).

10.5 CA APM Release Notes > 10.5 Features > Java Agent > Java 1.6 No Longer Supported

Environment

APM 10.5.x agent

Resolution

The agent support for JRE 1.6 is planned to be restored in the next release 10.5.2.

10.5.1 Hot Fix 6 is also now available to provide agent support for Java 1.6 

Additional Information

KB TEC1001777 : "After upgrade of APM EM cluster to 10.5.1 would also like to upgrade 9.6 agents for Weblogic 11g R1 and 12c under Java runtime 1.6. However JRE 1.6 support has been dropped in 10.5.x"