Unable to Approve or Reject Work Items in Bulk in Identity Manager

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

Users are unable to perform bulk approval or rejection of Work Items in the Home > View My Work List task because the bulk operation checkboxes and search parameters are not visible.

Environment

Identity Manager 14.x

Resolution

Instructions:

1.Access Admin Task Settings:
Log in as imadmin (or an equivalent administrator account) into the Identity Manager User Console. Navigate to Roles and Tasks > Modify Admin Tasks.

2.Locate the Work List Task:

Search for View My Work List and select the task from the results.

3.Edit the Work List Tab Configuration:
On the Modify Admin Task: View My Work List page, select the Tabs tab. Click the pencil icon next to My Work List to edit its settings.

4.Enable Bulk Workflow Operations:

Select the following checkboxes:

• Support bulk workflow operations

• Show Work Item Search Screen
  
  

 

5.Save Configuration:

Click OK, then click Submit to apply and save the changes.

 

After applying this configuration, opening Home > View My Work List displays:

• A search screen allowing users to filter Work Items by Name or Initiator.

• Individual checkboxes next to each Work Item, along with a top checkbox (to the left of the Select header) to select all displayed items.

With these features enabled, administrators and users can perform actions such as Approve, Reject, Reserve, or Release on multiple Work Items simultaneously.

Additional Information

See also
Bulk Operations on Work Items