Duplicate session-id in session_log table
We may see this error message in the stdlog
boplgin 13424 SIGNIFICANT bplaccess.c 7521 Rejecting duplicate session ID 576895399 as it already exists in session_log
CA Service Desk generates session-id randomly. When the session_log table is very big, we have a duplicate error.
The application nee to retry to connect and a new session id will be used.
This behavior impacts login performance.
CA Service Desk 17.1 and higher
The archive/purge is needed to delete old rows not anymore needed.
Reduce the rows in session_log table resolve the duplicate session_id and also positively impact the performance for login process updating smaller session_log table.
Follow the article below to archive and purge the session_log table: