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Service Desk Manager - Rejecting duplicate session ID as it already exists in session_log
Article ID: 6848
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Duplicate session-id in session_log table
We may see this error message in the stdlog
boplgin 13424 SIGNIFICANT bplaccess.c 7521 Rejecting duplicate session ID 576895399 as it already exists in session_logCause
CA Service Desk generates session-id randomly. When the session_log table is very big, we have a duplicate error.
The application nee to retry to connect and a new session id will be used.
This behavior impacts login performance.
Environment
CA Service Desk 17.1 and higher
Resolution
The archive/purge is needed to delete old rows not anymore needed.
Reduce the rows in session_log table resolve the duplicate session_id and also positively impact the performance for login process updating smaller session_log table.
Follow the article below to archive and purge the session_log table:
Feedback
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