Devices not reporting metrics or returning 0 for metrics using the snmpcollector probe

Products

• DX Infrastructure Management
• NIMSOFT PROBES

Issue/Introduction

Devices not reporting as reachable even though vendor certification test returns reachable. 

Environment

Release: CNMSPP99000-8.4-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Resolution

Configure the snmpcollector probe using Raw Configure and add the following key under setup:

Key name = MAX_BATCH

Key value = 1

Deactivate and then activate the probe.