Web Viewer is Closing the Web Browser after printing.

Products

• Output Management Document Viewer
• Output Management Web Viewer

Issue/Introduction

The user brings up a report in CA Output Management Web Viewer and goes through the process of printing a report, and as soon as the report prints, the browser closes completely, shutting down the Web Viewer Session.

 

 

Environment

Internet Explorer 11

Cause

If the user modified their IE configuration to open pop-ups in a new "tab", that will work, but when they go to print or email, and the tab closes, IE will close all tabs including the Web Viewer.

Resolution

The only way to avoid this situation is not to to enable opening pop-ups in a new tab.