Cannot log in with "masteradmin" and "master1234!" after an AXA 16.4 H1 installation on CentOS.

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Article ID: 6832

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Updated On:

Products

CA App Experience Analytics

Issue/Introduction

AXA 16.4 H1 on CentOS has been installed successfully with errors.  We can bring up the AXA login screens, but the user cannot log in with "masteradmin" and "master1234!".

Cause

 A non-root user was used to log into CentOS.  

Environment

CentOS Postgres database

Resolution

 1.) Run cleanup.sh; remove the folder "axa-1641-hf1".

 2.) Log out and log back into CentOS using ROOT.

 3.) Re-run the installer.

Additional Information

 The AXA installer should not require a ROOT login.  The issue will be fixed in upcoming release.