CDM Probe doesn't run on one Windows Server 2016 VM

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Article ID: 6827

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

On 1 Virtual Machine running Windows Server 2016 with Robot version 7.91, the CDM Probe doesn't run properly. 

In the UIM IM Console, no Address or Port/PID is being displayed. 

Other identical Servers don't have issues with the CDM probe v6.00 

The cdm.log shows:

 Controller: Max. restarts reached for probe 'cdm' (command = cdm.exe)

 

Cause

 When checking Windows Event Viewer for any errors related to cdm.exe or other UIM probes showed:

Log Name: Application 

Source: MsiInstaller 

Date: 4/24/2017 11:23:18 AM 

Event ID: 11704 

Task Category: None 

Level: Error 

Keywords: Classic 

User: SYSTEM 

Computer: <HOSTNAME>

Description: 

Product: Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 -- Error 1704.An installation for Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes? 

Environment

UIM 8.51 Robot 7.91CDM 6.00 Tried older versions of CDM Probe (5.80, 5.72, 5.70) Tried older version robot, 7.90 and 7.80HF22 Reinstalled Robot 7.91 and CDM 6.00

Resolution

Remove installations of vs2008_redist_x64 and vs2010sp1_vcredist_x64 if present.

Uninstall the UIM robot.  
Install the UIM robot.
Redeploy the cdm probe.