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SystemEDGE Cluster AIM nodes show data status of "unkown Error" within Spectrum Console.

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Article ID: 6826

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Updated On:

Products

CA Systems Performance for IM (SystemEdge) CA eHealth

Issue/Introduction

  • SystemEDGE Cluster AIM nodes show data status of "unkownError" within Spectrum Console.

<Please see attached file for image>

unknown_error.JPG

  • sysedge.log shows the following errors:

camscsa/mscsASDataPoller.cpp[132]: vpm::mscs::mscsASDataPoller::getMscsData(): Error when getting MSCS data: Data error: Error when getting MSCS data: Exception: TypeError: ca.aip.windows.mscs has no properties.

 

 

 

 

Environment

Release:
Component: SEAGNT

Resolution

  • The errors in the syedge.log indcate there is a Autoshell issue parsing the compiled Cluster AIM Javascript files (*.PPO)
  • The following will force SystemEDGE to recompile these files:

1. Stop SystemEDGE
2. Move all *.PPO Files out of plugins\camsca\init folder
3. Start SystemEDGE

Attachments

1558703237390000006826_sktwi1f5rjvs16q6c.jpeg get_app
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