SystemEDGE Cluster AIM nodes show data status of "unkown Error" within Spectrum Console.

Article Id: 6826
Status: Published
Updated On: 14-02-2018 07:13
Legacy Id: TEC1541735
Products:
CA Systems Performance for IM (SystemEdge)
Issue/Introduction:

  • SystemEDGE Cluster AIM nodes show data status of "unkownError" within Spectrum Console.

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unknown_error.JPG

  • sysedge.log shows the following errors:

camscsa/mscsASDataPoller.cpp[132]: vpm::mscs::mscsASDataPoller::getMscsData(): Error when getting MSCS data: Data error: Error when getting MSCS data: Exception: TypeError: ca.aip.windows.mscs has no properties.

 

 

 

 

Environment:

Release:
Component: SEAGNT

Resolution:

  • The errors in the syedge.log indcate there is a Autoshell issue parsing the compiled Cluster AIM Javascript files (*.PPO)
  • The following will force SystemEDGE to recompile these files:

1. Stop SystemEDGE
2. Move all *.PPO Files out of plugins\camsca\init folder
3. Start SystemEDGE

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