CA Data Protection r15.2 - RMS Protected mail is not readable with Outlook agent.

Article Id: 6804

Status: Published

Updated On: 14-02-2018 07:55

Legacy Id: TEC1898226

Products:

SINGLE SIGN ON - LEGACY , CA Data Protection (DataMinder) , CA User Activity Reporting

Issue/Introduction:

A Rights Management System (RMS) protected email is not readable using the CA Data protection 15.2 Outlook Client Agent.

When the CA Data Protection 15.2 Outlook Client Agent is installed and a "Do Not Forward" mail is sent, the recipient is not able to view the message. The message content is encrypted and attached as "message.rpmsg".

Environment:

CA Data Protection 15.2 Outlook Client Agent

Resolution:

FIX:RO95368 (incorporating Client_15.20_HF042) resolves this issue. After applying this fix, the message is now readable.

FIX:RO95368 is available to download from the CA Support Portal (http://support.ca.com)

Additional Information:

Orchestria, CA DLP and DataMinder are previous brand names for the product now known as CA Data Protection.