CA Data Protection r15.2 - RMS Protected mail is not readable with Outlook agent.

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Article ID: 6804

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Updated On:

Products

SECURITY MISC CODES SINGLE SIGN ON - LEGACY CA Data Protection (DataMinder) CA User Activity Reporting

Issue/Introduction

A Rights Management System (RMS) protected email is not readable using the CA Data protection 15.2 Outlook Client Agent.

 

When the CA Data Protection 15.2 Outlook Client Agent is installed and a "Do Not Forward" mail is sent, the recipient is not able to view the message. The message content is encrypted and attached as "message.rpmsg".

 

Environment

CA Data Protection 15.2 Outlook Client Agent

Resolution

FIX:RO95368 (incorporating Client_15.20_HF042) resolves this issue.  After applying this fix, the message is now readable.

 

FIX:RO95368 is available to download from the CA Support Portal (http://support.ca.com)

Additional Information

Orchestria, CA DLP and DataMinder are previous brand names for the product now known as CA Data Protection.