ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
CA Data Protection r15.2 - RMS Protected mail is not readable with Outlook agent.
Article ID: 6804
Updated On:
Products
SINGLE SIGN ON - LEGACY
CA Data Protection (DataMinder)
CA User Activity Reporting
Issue/Introduction
A Rights Management System (RMS) protected email is not readable using the CA Data protection 15.2 Outlook Client Agent.
When the CA Data Protection 15.2 Outlook Client Agent is installed and a "Do Not Forward" mail is sent, the recipient is not able to view the message. The message content is encrypted and attached as "message.rpmsg".
Environment
CA Data Protection 15.2 Outlook Client Agent
Resolution
FIX:RO95368 (incorporating Client_15.20_HF042) resolves this issue. After applying this fix, the message is now readable.
FIX:RO95368 is available to download from the CA Support Portal (http://support.ca.com)
Additional Information
Orchestria, CA DLP and DataMinder are previous brand names for the product now known as CA Data Protection.
Feedback
Yes
No
Powered by
