Traps not being sent

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration

Issue/Introduction

Traps not being received from CA Performance Management

 

Error in the EMService.log file:

-------------------------------------- 
ERROR | pool-3-thread-2 | 2017-05-18 11:01:32,086 | com.ca.im.portal.em.notifications.NpcTrap 
| Error sending trap to address xx.xx.xx.x Exception: org.snmp4j.MessageException: Operation not permitted 
ERROR | pool-3-thread-4 | 2017-05-18 11:01:32,086 | com.ca.im.portal.em.notifications.NpcTrap 
| Error sending trap to address xx.xx.xx.x Exception: org.snmp4j.MessageException: Operation not permitted 

Environment

CA Performance Management an

Cause

Firewall is blocking the traps from being sent

Resolution

Adjust your firewall to allow the traps to be sent to the trap destination.