Traps not being sent

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Article ID: 6802

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Updated On:

Products

CA Infrastructure Management CA Infrastructure Management CA Performance Management - Usage and Administration CA Performance Management - Data Polling

Issue/Introduction

Traps not being received from CA Performance Management

 

Error in the EMService.log file:

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ERROR | pool-3-thread-2 | 2017-05-18 11:01:32,086 | com.ca.im.portal.em.notifications.NpcTrap 
| Error sending trap to address 10.10.10.1 Exception: org.snmp4j.MessageException: Operation not permitted 
ERROR | pool-3-thread-4 | 2017-05-18 11:01:32,086 | com.ca.im.portal.em.notifications.NpcTrap 
| Error sending trap to address 10.10.10.1 Exception: org.snmp4j.MessageException: Operation not permitted 

Cause

Firewall is blocking the traps from being sent

Environment

CA Performance Management an

Resolution

Adjust your firewall to allow the traps to be sent to the trap destination.