Error: Permission denied when exporting Identity Manager environment to Export IME for Identity Manager

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

When attempting to export an Identity Manager environment (IME) from the management console, the export fails with a permission error. While individual XML files (directory, roles, and advanced settings) can be exported, the full ZIP export fails because it requires writing to a temporary location on the server.

Symptoms

• The management console displays the error: Permission denied
• Individual XML exports work, but the full environment export does not.

 

Environment

• Identity Manager 14.x, 15.x
• Linux Operating System
• JBoss / Wildfly Application Server

Cause

 The Linux user account running the JBoss/Wildfly application server does not have the necessary write permissions (sudo/root) to save the temporary ZIP file to the server's file system during the export process.

Resolution

 To resolve this issue, use one of the following options:

1. Restart the application server using a user account with root or sudo privileges.
2. Modify the standalone.sh file to include the following entry:
   bash

    

   cd $JBOSS_HOME

3. If a permanent fix is required, ensure the service account has write permissions to the application server's temporary directories.

For further assistance, please refer to Creating and Managing Broadcom Support Cases.

Additional Information