Cannot run pdm_ldap_import or pdm_ldap_sync.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Receive following error when running either pdm_ldap_sync or pdm_ldap_import.

pdm_ldap_import: Method got_record in Ldap_Catcher failed (AHD03053:Bad where cl 
ause: Parse error at : "ldap_domain = '' AND userid='%'" (Attr not found or not atomic)) 

Environment

SDM 14.1.X Running commands on primary server.

Cause

Missing variable from ldap.maj file.

Resolution

Add following pair to ldap.maj file;

ldap_domain/ldap_domain

Additional Information

ldap.maj file from 14.1.X should be used and changes made to it.