Getting error message in popup when going into UMP
Article ID: 6745
Updated On:
Products
Issue/Introduction
When opening up USM on a new 8.5.1 install we see the following stack trace.
Furthermore, we are unable to see alarm data in the alarm view.
Details:
com.firehunter.ump.exceptions.DataFactoryException : com.esotericsoftware.kryo.KryoException: java.lang.IndexOutOfBoundsException: Index: 70, Size: 23
Serialization trace:
probeName (com.nimsoft.events.api.model.Alarm)
alarms (com.nimsoft.events.api.model.AlarmsResult)
Please check the log for more information.
Stack Trace:
Environment
Component:
Cause
When navigating to http://(umpserver)/usm/jsp/diag.jsp we saw
Version
USM Portlet:
Version = 8.5.1
Build Label = UMP_851_DEVELOPMENT
Build Date = February 1, 2017 5:31:25 AM PST
Build Number = 149484
Required Product Version = 8.5.0
User
USM Portlet: Version = 8.5.1 Build Label = UMP_851_GA Build Date = February 22, 2017 4:20:35 PM CST Build Number = 150087 Required Product Version = 8.5.0
Delete the usm package in the archive and redownload it from uimserverpackages.zip
Once that is completed
Disable WASP and do the following.
Delete the /webapps/usm AND /webapps/usm.war
Delete wasp/work folder and redeploy ump_usm.
Activate wasp and clear your browser cache from the beginning of time.
The issue should be resolved
It appears the version you're using for USM webapp is the beta - not sure why.
What you should have saw in that URL was...
USM Portlet:
Version = 8.5.1
Build Label = UMP_851_GA
Build Date = February 22, 2017 5:20:35 PM EST
Somehow, the wrong version of USM was installed.
Resolution
To resolve;
- Disable the UMP WASP probe
- Delete the nimsoft/probes/service/webapps/usm AND nimsoft/probes/service/webapps/usm.war on the UMP machine
- Delete wasp/work folder and redeploy ump_usm.
- Activate wasp and clear the browser cache from the beginning of time.
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