Error: "Unable to parse the ITSM network configuration. Consult your administrator" When Logging Into Service Management Mobile App using Service Catalog URL
The Service Catalog URL being used to log into Catalog through Service Management Mobile App is incorrect.
1) Open Service Management Mobile App
2) In the URL field use: http(s)://<Service Catalog Server>:<tomcat port number>/usm
3) Enter user and password and log into the application.
To log into Service Management Mobile App using Unified Self-Service (USS) or Service Desk Manager (SDM) URL's, follow the instructions of the link added in the Additional Information section below.
Access the CA Service Management Mobile Application