Error: "Unable to parse the ITSM network configuration. Consult your administrator" When Logging Into Service Management Mobile App using Service Catalog URL

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Article ID: 6742

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Error: "Unable to parse the ITSM network configuration. Consult your administrator" When Logging Into Service Management Mobile App using Service Catalog URL

Cause

The Service Catalog URL being used to log into Catalog through Service Management Mobile App is incorrect.

Environment

Service Catalog 14.1 and laterService Management 14.1 and later

Resolution

1) Open Service Management Mobile App

2) In the URL field use: http(s)://<Service Catalog Server>:<tomcat port number>/usm

Example: http://hostname:8080/usm

3) Enter user and password and log into the application.

To log into Service Management Mobile App using Unified Self-Service (USS) or Service Desk Manager (SDM) URL's, follow the instructions of the link added in the Additional Information section below.

Additional Information

Access the CA Service Management Mobile Application

https://docops.ca.com/ca-service-management/14-1/en/using/mobility/ca-service-management-mobile-application/access-the-ca-service-management-mobile-application