Flow Forensics reports stuck 'Executing' or 'Queued'

Article Id: 6740

Status: Published

Updated On: 08-11-2019 06:23

Legacy Id: TEC1327559

Products:

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction:

Flow Forensics Reports will enter 'Executing' status or queued, but they don't ever complete.

You may see the message below in the Report Service log:

Report Service: Asynchronous Report limit hit

Cause:

The NetQos NQMySQL service on the Harvester hangs. As data is stored on the harvester, the report is unable to complete communication with the database.

Environment:

NFA 9.3.3

Resolution:

1. Log into the Harvester(s).

2. Open Services and stop the NetQoS NQMySql service. It will probably not be able to stop the service as it is hung. You may need to locate the correct Mysqld.exe process in task manager and kill it.

3. Make sure that the service is running.

4. Run the Flow Forensics report again.

Additional Information:

If this does not resolve the issue for you, please contact support.