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UIM alarms displayed as single alarm with multiples occurrences in Spectrum side

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Article ID: 6739

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Updated On:

Products

CA Spectrum

Issue/Introduction

Multiples CDM alerts coming from CA UIM are being created as a single alarm with multiples occurrence in CA Spectrum side.

Multiples alarms are expected in CA Spectrum because those are from different file systems.


UIM_multiple_alarms_and_single_alarm_in_Spectrum.png

Environment

CA Spectrum 10.2.1, and 10.2.2 & CA UIM 8.51

Cause

Event Variable Discriminators was not set for the 0x63300cc event code.

Resolution

This is resolved in 10.2.3 release and in the following patches for releases prior to 10.2.3:
10.2.1 - Spectrum_10.02.01.PTF_10.2.168
10.2.2 - Spectrum_10.02.02.PTF_10.2.213

Using the UIM AlarmID as Event Variable Discriminators for all CA UIM event codes in Spectrum_10.02.01.PTF_10.2.168 and Spectrum_10.02.02.PTF_10.2.213 patches and in CA Spectrum 10.2.3. 
 

Additional Information

Workaround suggested prior Spectrum_10.02.01.PTF_10.2.168 patch:

We need to make changes to the EventDisp file located at $SPECROOT/SS/CsVendor/gen_app_gw/ directory. 

Add Alarm ID attribute at the end of the following entry: 0x063300cc A { v 101 Nimsoft.UIMSeverity },0x063300cc

This is what you should have: 0x063300cc A { v 101 Nimsoft.UIMSeverity },0x063300cc,0x13344  

Reload the event configuration files.

* To update the overall alert and event system more broadly for a given landscape, in OneClick, click the Update Event Configuration button that is available on the SpectroSERVER Control subview of the Information tab on the VNM model.

OR

* Update action=0x100a2 mh=<VNM modelhandle>

Important! This update process flushes and reloads all event rules including those that are in the middle of processing. As a consequence, the processing of events by active event rules is aborted, and all associated data (for example, counts for occurrences of contributing events) is lost.

Attachments

1558691635548000006739_sktwi1f5rjvs16go1.png get_app