CA Software Asset Manager upgrade to 4.2 fails. After database update, unable to login to SAM.


Article ID: 6734


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


We attempted to upgrade from CA Software Asset Manager 4.1 to 4.2.   After the database update completes successfully, when we click login, it throws a 500 internal server error. 


There is a known issue in CA Software Asset Manager 4.2, p5 where the login fails when the SAM environment is configured for LDAP. 


CA Software Asset Manager, from any 3.x or 4.x release to 4.2 where existing SAM environment is configured for LDAP


This problem has been resolved in CA Software Asset Manager 4.2, p8 and above. 

Contact support or download a CA SAM version equal to 4.2, p8 or higher.