You are proxied by other user in this date range and cannot use proxy

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Scenario 1: When an active user try to add some proxy resource the following error is found:

ERROR CMN-01033: You are proxied by other user in this date range. You cannot use proxy.

Note that this can happen if the user was set as a proxy with an inactive user and an active user try to start a proxy within the same period. 

Scenario 2: How to reset a Proxy for user already on leave or is no longer part of the organization? 

Environment

Clarity PPM 15.x, 16.x

Resolution

The best way is activate the resource and clear out the proxy.

Workaround:

If it is not possible to reactive the user, this is the query to manually modify the proxy.

UPDATE cmn_sec_users
    SET
        use_proxy = 0,
        proxy_user_id = NULL,
        start_date = NULL,
        end_date = NULL
WHERE
    id = 'user_inactive_id';

COMMIT;

Additional Information

SaaS Broadcom policy doesn't support making direct updates to the database. With that said, Clarity admin can make proxy update in database via process using gel tested in lower environment first, at own risk.

Please see KB98199: Flush Clarity Server Cache for steps on how to flush the Clarity cache.