When attempting to update a Workflow Task on a Change Order, receive the following error: AHD05968:The only information that can be updated when the edit_completed_tasks option is installed is the description.

book

Article ID: 6723

calendar_today

Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When attempting to update a Workflow Task on a Change Order, receive the following error: 

AHD05968:The only information that can be updated when the edit_completed_tasks option is installed is the description. 

<Please see attached file for image>

error.jpg

Cause

EDIT_COMPLETED_TASKS option (Administration Tab -> Options Manager -> Change-Issue) is installed

<Please see attached file for image>

option.jpg

Environment

CA Service Desk Manager 12.9, 14.1 and 17.0All Supported Operating Systems

Resolution

When the EDIT_COMPLETED_TASKS option is installed with a value of YES, you are allowed to set both the "Allow Task Update" and the "Task Completed" flags on a Change Order Task Status detail (Administration Tab -> Service Desk -> Change Orders -> Workflow Task Status Code).

However, if you set both the "Allow Task Update" and the "Task Completed" flags, you can only update the Workflow Task Description.

Clear either the "Allow Task Update" and/or the "Task Completed" flag from the Workflow Task Status Code.

Additional Information

https://docops.ca.com/ca-service-management/14-1/en/administering/configure-ca-service-desk-manager/establishing-support-structure/setting-up-your-ca-sdm-system/define-workflow-task-status-code

Attachments

1558714789926000006723_sktwi1f5rjvs16tjz.jpeg get_app
1558714787647000006723_sktwi1f5rjvs16tjy.jpeg get_app