Configuration Manager fails with Unknown error and java.lang.ArrayIndexOutOfBoundsException is seen in the NCMSERV.OUT file.

Article Id: 6715

Status: Published

Updated On: 14-02-2018 07:55

Legacy Id: TEC1870185

Products:

CA Spectrum - OneClick , CA Spectrum - Reporting , CA Spectrum - Integrations , CA Spectrum - Alarms & Event Management

Issue/Introduction:

NCM capture fails with unknown error and when further examining the NCMSERV.OUT file you can see java.lang.ArrayIndexOutOfBoundsException everytime a capture fails. Once the Out of Bounds Exception happens for a device it is not possible to capture from this device anymore.

Cause:

Handled the wrong differences indices coming from new algorithm to avoid accessing the out of bound elements in config strings.

Environment:

Spectrum 10.1.1Spectrum 10.2.1

Resolution:

Please open a support case and request patch

PTF_10.2.106 for Spectrum 10.2.1

D154 for Spectrum 10.1.1