Configuration Manager fails with Unknown error and java.lang.ArrayIndexOutOfBoundsException is seen in the NCMSERV.OUT file.

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Article ID: 6715

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Updated On:

Products

CA Spectrum

Issue/Introduction

NCM capture fails with unknown error and when further examining the NCMSERV.OUT file you can see java.lang.ArrayIndexOutOfBoundsException everytime a capture fails.  Once the Out of Bounds Exception happens for a device it is not possible to capture from this device anymore.

Cause

Handled the wrong differences indices coming from new algorithm to avoid accessing the out of bound elements in config strings.

Environment

Spectrum 10.1.1Spectrum 10.2.1

Resolution

Please open a support case and request patch

PTF_10.2.106 for Spectrum 10.2.1

D154 for Spectrum 10.1.1