The Customer is not able to connect to the Jasper Report Server from the CA Identity Manager user interface.
In CA Identity Manager, select menu System, Reporting, Report Server Connection.
In the CA Identity Manager log file (/opt/CA/wildfly-idm/standalone/log/server.log), the following error message appears:
Key generation is off. Please enable the Key generation java.net.UnknownHostException: XXXXXXX: unknown error
Where XXXXXXX is the Jasper Server hostname
Network resolution is not in place, therefore IM is unable to resolve the hostname provided for Jasper Server
Adjust firewall rules to allow ICMP and HTTP/HTTPS traffic between IM and Jasper.
Ensure hostname resolution is in place - so IM can resolve and reach Jasper Report Server
Once configured correctly, IM server should be able to ping Jasper Server machine from the vApp machine.
In CA Identity Manager, you might want to use the IP instead of the hostname in the "Report Server URL" field.