Key generation is off. Please enable the Key generation java.net.UnknownHostException: unknown error

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

The Customer is not able to connect to the Jasper Report Server from the CA Identity Manager user interface.

 

In CA Identity Manager, select menu System, Reporting,  Report Server Connection.

In the CA Identity Manager log file (/opt/CA/wildfly-idm/standalone/log/server.log), the following error message appears:

 

Key generation is off. Please enable the Key generation java.net.UnknownHostException: XXXXXXX: unknown error

 

Where XXXXXXX is the Jasper Server hostname

 

Environment

CA Identity Manager 14.x

Cause

Network resolution is not in place, therefore IM is unable to resolve the hostname provided for Jasper Server

Resolution

Adjust firewall rules to allow ICMP and HTTP/HTTPS traffic between IM and Jasper.

Ensure  hostname resolution is in place - so IM can resolve and reach Jasper Report Server

Once configured correctly, IM server should be able to ping Jasper Server machine from the vApp machine.

 

In CA Identity Manager, you might want to use the IP instead of the hostname in the "Report Server URL" field.