How to generate SCOM Connector RAW Log?

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

How to generate DEBUG logs for IFW based SCOM Connector

How to generate SCOM Connector Item & Alert RAW Log files?

For the IFW based connectors it is possible to create RAW log files via debug configuration.

These logs are located e.g. in \CA\SOI\debugData\ folder

We would like to create similar log files for the SCOM Catalyst Connector. How can this be done?

Environment

SOI 4.x

SCOM Connector

Cause

There may be occasions where additional logging is needed to expose the root cause of an issue.

Resolution

This can be done by enable debugging in log4j.xml as mentioned below...

1) Stop CA Catalyst Container Services 

2) Take a backup of log4j.xml and edit \resources\log4j.xml' as mentioned below... 

     Enable below sections in the above file by un-commenting...

      FOR RAW ENTITY DEBUG FILES 

      FOR IFW EMBEDDED EI ENTITY DEBUG FILES 

      FOR PUB ENTITY DEBUG FILES 

      FOR REQUEST DEBUG FILES 

      SET TO DEBUG TO SEE PUBLISHED MESSAGES 

      FOR EI TRANSFORMATION DETAIL 

      <!-- Default connectors --> 

3) Save the file

4) Start 'CA Catalyst Container' service

5) Check these logs inside \ifw\log\debugdata folder, you will find _Raw & _Pub files for Item & Alert