Unable to connect Primary HUB after robot upgrade to 7.91

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When we upgraded the primary hub's robot we are no longer able to login.

 

Environment

• Unified Infrastructure Manager - UIM 8.x and above

Resolution

If you have another 7.91 robot working - simply copy the missing binary files over and restart the Nimsoft Robot Watcher Service.

1. controller_ext.exe
2. controller.exe
3. spooler.exe
4. module_loader.dll
5. nim_shared.dll

Alternatively - simply reinstall the robot using the associated correct installer at /uimhome on the Primary hub or via robot_update package from support.nimsoft.com.

Additional Information

This problem is related to an empty PATH variable under the controller environment tab:

For future robot updates, the variable should be removed prior to deployment, and re-added as needed after deployment.