Unable to connect Primary HUB after robot upgrade to 7.91

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Article ID: 6674

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When we upgraded the primary hub's robot we are no longer able to login.

 

Environment

  • Unified Infrastructure Manager - UIM 8.x and above

Resolution

If you have another 7.91 robot working - simply copy the missing binary files over and restart the Nimsoft Robot Watcher Service.

  1. controller_ext.exe
  2. controller.exe
  3. spooler.exe
  4. module_loader.dll
  5. nim_shared.dll

Alternatively - simply reinstall the robot using the associated correct installer at /uimhome on the Primary hub or via robot_update package from support.nimsoft.com.

Additional Information

This problem is related to an empty PATH variable under the controller environment tab:

For future robot updates, the variable should be removed prior to deployment, and re-added as needed after deployment.

Attachments

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