The Jasper Console page is not displayed correctly

Products

• CA Spectrum

Issue/Introduction

We have integrated Spectrum 10.2 with Jasper 6.3. Using the Internet Explorer to launch the Jasper Console from the OneClick homepage, the Jasper Console page does not display the fields correctly.

Environment

Spectrum release 10.x integrated with supported Jasper release 6.x

Cause

There could be two reasons for this behavior:

1. Supported Internet explorer version is 11 

Anything below will not be supported

 

2. On Internet Explorer v11, JasperReports Server UI does not optimally function as per the known issues section in CABi 6.3 document

 

Current known issues are: 

• CA Business Intelligence JasperReports Server UI does not optimally function on Internet Explorer v11

 

For more information refer below link:

https://docops.ca.com/ca-business-intelligence/6-3-0/en/release-information/known-issues

 

Resolution

Use Mozilla Firefox or Google Chrome browsers which are recommended to launch the Jasper Console. 

You can find the same information in the release information document

Supported Web Browsers

Web Browser	Version
Mozilla Firefox	38.0 or higher
Google Chrome	44.0 or higher
Internet Explorer	11.0

Mozilla Firefox and Google Chrome are recommended web browsers.

 

For further information on pre-requisites, please refer the below links:

 

For Jasper 6.1:

https://docops.ca.com/ca-business-intelligence/6-1-0/en/release-information/system-requirements

 

For Jasper 6.3:

https://docops.ca.com/ca-business-intelligence/6-3-0/en/release-information/system-requirements