Device names in ehealth showing twice.
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Device names in ehealth showing twice.

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Article ID: 6654

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Updated On:

Products

CA eHealth

Issue/Introduction

Element names are showing up doubled in the configuration.  For example: abc.123.com-SH-abc.123.com-SH

Environment

eHealth and all current supported versions and operating systems

Cause

Multiple scheduled discoveries on the entire configuration with the 'Change Policy for rediscovered elements' option selected and a different policy for each job.

Resolution

  1. Remove the offending devices.  
  2. Remove the auto discovery jobs.
  3. Rediscover the removed devices.
  4. Create a new single Current Configuration auto discover job making sure the checkbox for 'Change Policy for rediscovered elements' is NOT selected