Device names in ehealth showing twice.

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Article ID: 6654

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Updated On:

Products

CA eHealth

Issue/Introduction

Element names are showing up doubled in the configuration.  For example: abc.123.com-SH-abc.123.com-SH

Cause

Multiple scheduled discoveries on the entire configuration with the 'Change Policy for rediscovered elements' option selected and a different policy for each job.

Environment

eHealth and all current supported versions and operating systems

Resolution

  1. Remove the offending devices.  
  2. Remove the auto discovery jobs.
  3. Rediscover the removed devices.
  4. Create a new single Current Configuration auto discover job making sure the checkbox for 'Change Policy for rediscovered elements' is NOT selected