Device names in ehealth showing twice.

Article Id: 6654
Status: Published
Updated On: 14-02-2018 07:56
Legacy Id: TEC1690633
Products:
EHEALTH - MISC , CA eHealth Performance Management - Data Polling , CA eHealth Performance Management - Usage and Administration , DEVELOPER PROG , REMOTE POLLER
Issue/Introduction:

Element names are showing up doubled in the configuration.  For example: abc.123.com-SH-abc.123.com-SH

Cause:

Multiple scheduled discoveries on the entire configuration with the 'Change Policy for rediscovered elements' option selected and a different policy for each job.

Environment:

eHealth and all current supported versions and operating systems

Resolution:

  1. Remove the offending devices.  
  2. Remove the auto discovery jobs.
  3. Rediscover the removed devices.
  4. Create a new single Current Configuration auto discover job making sure the checkbox for 'Change Policy for rediscovered elements' is NOT selected