One-click-Submit hangs but gets completed using IE 11

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Article ID: 6649

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

IE 11 gets stuck on selected one-click-submit of an offering. The order is although submitted and later get a request ID

Environment

CA Service Catalog 14.1CA Service Catalog 12.9

Resolution

This is a known issue in IE 11 that can be fixed by using the compatibility view in IE 10.

To enable compatibility mode 

1. Open up Internet Explorer 11

2. Press Alt key on your keyboard to bring up the top menu. And then go to Tools > Developer Tools. Alternatively you can just press the F12 key 

 on your keyboard.

3. This will bring up the IE developer tools. Click Browser Mode and then click on the Internet Explorer version you want to simulate - in this case IE 10 compatibility view.

4. Create a new request using one-click-submit and you should see the Request (request ID) generated without any delay.