In CA Asset Portfolio Management, when adding a company name to a model record, receive the error: duplicate record cannot be created.

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Article ID: 6636

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

In CA Asset Portfolio Management 14.1, when adding a company name to a model record, receive the error: duplicate record cannot be created. 

The problem only occurs on this one model name. 

Cause

Discovered there was a duplicate model in the ca_model_def table. 

Environment

CA Asset Portfolio Management 14.1, any patch level.

Resolution

There was a duplicate model in ca_model_def table.

In SQL server management studio, renamed the bad model (the one with very little data in the row).

Then the good model name could save with the proper company name.