SystemEDGE MSCS AIM Configuration fails

Products

• CA Systems Performance for IM (SystemEdge)
• CA eHealth

Issue/Introduction

When running nodecfgutil.exe to add Cluster node the authentication fails with error CAAC1018 Credential Authentication FAILED !!

Environment

Release: SYSPAG99000-5.7-Systemedge
Component:

Cause

To get more verbose logging as to the casue of the authentication error put nodecfgutil.exe in trace:

1. Set A system environment variable CA_AIP_TRACE_LEVEL to desired value ("trace" is highest):
   CA_AIP_TRACE_LEVEL=trace
2. OPEN A NEW COMMAND PROMPT THIS IS IMPORTANT SINCE A NEW ENVIRONMENT VARIABLE WAS ADDED.
3. CD to the plugins/aipcommon directory
4. Run nodecfgutil.exe as usual
5. Collect the log: <C:\Program Files\CA\SystemEDGE\plugins\AIPCommon\Rainier_nodecfgutil.log> 

 

Resolution

Rainier_nodecfgutil.log shows the following:

2017-04-18 17:07:40.172   T3896 D CMV-120 ???? 0.250 Connecting to WMI address : \\cluster.ca.com\Root\MSCluster
2017-04-18 17:07:40.188   T3896 D CMV-260 ???? 0.250 ConnectServer failed. Error code = 80070005

1. 80070005 = Access is denied.
2. Make sure account being used for nodecfgutil.exe authentication is part of the local administrator group on all cluster nodes.
3. When using a domain account provide username as domainname\username during the authentication process.