TCP/UDP Service for SecureCRT not working for all users

Products

• CA Privileged Access Manager - Cloakware Password Authority (PA)
• CA Privileged Access Manager (PAM)

Issue/Introduction

We have a TCP/UDP service defined to run SecureCRT as a client to connect to target devices supporting SSH access. This works for most users, but one user running SecureCRT 6.7 gets a "Hostname lookup failed: host not found" error in the SecureCRT window after launching the service from the access page.

Environment

Release: PAMDKT99500-2.7-Privileged Access Manager-NSX API PROXY
Component:

Cause

The service was defined with the following string in the Client Application field:

"C:\Program Files\VanDyke Software\SecureCRT\securecrt.exe " /T /SSH2 <Local IP>:<First Port>

The SecureCRT version 6.7 does not recognize the <Local IP>:<First Port> syntax as host name and port combination.

Resolution

The problem was resolved by changing the SecureCRT arguments as follows:

"C:\Program Files\VanDyke Software\SecureCRT\securecrt.exe " /T /SSH2 <Local IP> /P <First Port>

The "/P <port>" syntax should work for all supported SecureCRT releases.