When I attempt to delete a router from NFA Administration->Enable Interfaces it times out.

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

When I attempt to delete a router from NetOps portal NFA Administration->Enable Interfaces it times out with the error:

- The request channel timed out while waiting for a reply after 00:00:59.9550083. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.

Server stack trace: 

   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)

   at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)

   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]: 

   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

   at NetQoS.ReporterAnalyzer.HarvesterWebserviceClient.CollectorWebservice.CollectorWsImpl.deleteRouters(deleteRoutersRequest request)

   at NetQoS.ReporterAnalyzer.HarvesterWebserviceClient.CollectorWebservice.CollectorWsImplClient.NetQoS.ReporterAnalyzer.HarvesterWebserviceClient.CollectorWebservice.CollectorWsImpl.deleteRouters(deleteRoutersRequest request)

   at NetQoS.ReporterAnalyzer.WebService.RouterInterfaceWS.DeleteManageRouterInterfaces(String routerIds, String interfaceIds, String filter)

Environment

NFA All Versions.

Resolution

1. Edit the \CA\NFA\REPORTER\NetQoS.ReporterAnalyzer.WebSite\web.config file in notepad.

2. Search for "sendTimeout="00:01:00" and change that value to "sendTimeout="00:10:00".

3. Save the file and run "IISRESET" from a cmd prompt.

4. Attempt to delete the router again from Admin->Enable interfaces.