Error while importing or syncing LDAP contacts in CA Service Desk Manager (CA SDM): AHD03075:Required attribute Last Name is missing from object Contact

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Error while importing or syncing LDAP contacts in CA Service Desk Manager (CA SDM):

AHD03075:Required attribute Last Name is missing from object Contact

Cause

Required last name attribute is missing on LDAP contact object being imported/synced with CA SDM

Environment

CA Service Desk Manager 12.9 and 14.1All Supported Operating Systems

Resolution

The 'last_name' attribute is mandatory for contact objects in CA SDM.

If the last_name field is empty in Active Directory (AD), the contacts will not be imported/synced into CA SDM and the following error will appear in the STDLOG"

ldap_sync  10072 ERROR ldap_sync.c   348 pdm_ldap_import: Error updating Contact cnt:3321FF1B99D1C542B912DB4447F2776F (AHD03075:Required attribute Last Name is missing from object Contact)

Two solutions:

1.  Make sure that the last_name field in AD is NOT empty for contacts to be imported/synced into CA SDM

2.  Use the following command to force the ldap_sync to access AD contacts with a defined last_name 

pdm_ldap_sync -l "last_name NOT NULL"

 

Additional Information

https://docops.ca.com/ca-service-management/14-1/en/administering/configure-ca-service-desk-manager/configuring-user-accounts/how-to-integrate-ca-sdm-with-ldap