SystemEDGE does not respond to SNMP requests after ADES AIM is configured.

Products

• CA Systems Performance for IM (SystemEdge)
• CA eHealth

Issue/Introduction

• When the Active Directory and Exchange AIM (caesadaim) is configured SystemEDGE no longer responds to SNMP requests after it is started.
• If ADES AIM configuration is cleared the agent starts working again.

Environment

Release: SYSPAG99000-5.7-Systemedge
Component:

Cause

• SystemEDGE is hanging on startup since the XML Parser the ADES AIM uses is not present on the system.
• The last entry in the sysedge.log is as follows:

[I]-26ac- caesadaim/caesadSysedge.cpp[117]: init(): Begin init

• When manually running C:\Program Files\CA\SystemEDGE\plugins\caesadaim>caesadaim.exe the following is returned:

Unhandled Exception: System.IO.FileNotFoundException: Could not load file or ass
embly 'System.Xml.Linq, Version=3.5.0.0, Culture=neutral, PublicKeyToken=b77a5c5
61934e089' or one of its dependencies. The system cannot find the file specified

 

 

 

 

Resolution

• The ADES AIM uses the XML parser that is packaged with the full .NET framework installation package.
• Installing the full .NET 3.5 SP1 Framework package will resolve this problem.

.NET 3.5 SP1 Cumulative Installer