ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Incorrect CA PPM Application URL Is Reflecting In The Jaspersoft Report Email Notification For Scheduled Jaspersoft Reports


Article ID: 6620


Updated On:


Clarity PPM On Premise


When a report is scheduled from Advanced Reporting, once the email report notification is received, the embedded CA PPM Application URL is incorrect

<Please see attached file for image>



The embedded CA PPM application URL on the report email notification, is derived from value set in the field Entry URL, available under the Application tab, present on the CSA.

In the following example, since HTTP is being used, the field to be referred to: "HTTP Entry URL"


Hence, this same URL will reflect in the embedded link, present in the report email notification

<Please see attached file for image>




CA PPM 14.2 and ongoing versions


In order to get the correct embedded URL in the report email notification, the same must be set in the "HTTP Entry URL" field, available under the application tab, in the CSA. This is as described in the following points


  • On the CSA, under the application tab, set the "HTTP Entry URL" field, to correctly reflect the CA PPM Application URL

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK6qAAG" alt="Capture.JPG" width="796" height="420">

  • Once the above step is carried out, run the following Jaspersoft command from the application server: admin update jasperParameters . This command updates jasperadmin user's profile attribute using properties.xml entries and is run when PPM configurations are updated. For more details, related to the Jaspersoft commands, please refer to the following knowledge base article: TEC1027861
  • Restart all services of CA PPM by running the following command: Service Stop Start All


Post above steps, when a report is scheduled and subsequently the email report notification is received, it will have the correct CA PPM Application URL embedded in it

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK6rAAG" alt="Correct_URL.JPG" width="843" height="187">


1558714588644000006620_sktwi1f5rjvs16thy.jpeg get_app
1558714586813000006620_sktwi1f5rjvs16thx.jpeg get_app
1558714584903000006620_sktwi1f5rjvs16thw.jpeg get_app
1558714582657000006620_sktwi1f5rjvs16thv.jpeg get_app