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Missing Traces in Investigator
Article ID: 6595
Updated On:
Products
CA Application Performance Management Agent (APM / Wily / Introscope)
INTROSCOPE
Issue/Introduction
Traces are missing in the Investigator for the Java agent.
Environment
APM 9.x, APM 10.x
Resolution
Follow these steps to typically resolve this problem:
1. Stop the EM
2. Navigate to EM_HOME\traces\index folder or equivalent.
Delete the files inside index folder
3. Go to EM_HOME\tools
Run IndexRebuilder.bat or IndexRebuilder.sh. An example is below:
C:\> IndexRebuilder.bat ..\traces
Note: While running this, the EM should not be running
4. Restart the EM
Feedback
Yes
No
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