Missing Traces in Investigator

Article Id: 6595

Status: Published

Updated On: 14-02-2018 07:55

Legacy Id: TEC1911174

Products:

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction:

Traces are missing in the Investigator for the Java agent.

Environment:

APM 9.x, APM 10.x

Resolution:

Follow these steps to typically resolve this problem:

1. Stop the EM

2. Navigate to EM_HOME\traces\index folder or equivalent.

Delete the files inside index folder

3. Go to EM_HOME\tools

Run IndexRebuilder.bat or IndexRebuilder.sh. An example is below:

C:\> IndexRebuilder.bat ..\traces

Note: While running this, the EM should not be running

4. Restart the EM