Unified Self-Service (USS) showing wrong label values like "aquila-request-closed-Solicitud-tab" and "aquila-request-open-Solicitud-tab"

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Unified Self-Service (USS) showing wrong label values like "aquila-request-closed-Solicitud-tab" and "aquila-request-open-Solicitud-tab" in the Tickets Page When Using Spanish Language

 

<Please see attached file for image>

 

Environment

Unified Self-Service (USS) 14.1Service Desk Manager 14.1

Cause

This issue is related to wrong value in the os_ExternalSourceProperties table where the propertyValue was set to 'Solicitud' for propertyName='labelfortype' instead of 'Request'.

Resolution

1) Backup the data from the USS_mdb database before any change.

2) Run the following query against your USS_mdb database to update the wrong value:

update os_ExternalSourceProperties set propertyValue='Request' where propertyName='labelfortype';

If Oracle database:

commit;

3) Restart USS Services

4) Remove cache from browse

 

Additional Information

Community link:

https://communities.ca.com/thread/241729370#comment