The ADA data source will not sync after upgrade. We had to uninstall/reinstall the ADA software. Now the following error is seen in DMService.log.
The log is found in the (default path) /opt/CA/PerformanceCenter/DM/logs directory.
The full exception is:
ERROR | pool-2-thread-4 | 2017-04-23 00:00:47,743 | com.ca.im.portal.dm.productsync.DataSourcePoller
|
An error occurred during a sync request with data source <ADA Host>: additional info: enum.datasourceerror.DS_PRODUCT_ID_CHANGED. The following stack trace shows the context of the sync request:
com.ca.im.portal.api.services.interfaces.datasource.DataSourceOp$Exception: enum.datasourceerror.DS_PRODUCT_ID_CHANGED
at com.ca.im.portal.api.services.datasource.DataSourcePoll.pollProductSyncWS(DataSourcePoll.java:150)
at com.ca.im.portal.api.services.datasource.DataSourcePoll.poll(DataSourcePoll.java:93)
at com.ca.im.portal.dm.productsync.PullSyncPhaseTask.pollDataSource(PullSyncPhaseTask.java:88)
at com.ca.im.portal.dm.productsync.PullSyncPhaseTask.execute(PullSyncPhaseTask.java:65)
at com.ca.im.portal.dm.productsync.SyncPhaseExecutor$MakeDSSyncPhaseCallable$1.call(SyncPhaseExecutor.java:101)
at com.ca.im.portal.dm.productsync.SyncPhaseExecutor$MakeDSSyncPhaseCallable$1.call(SyncPhaseExecutor.java:94)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
All supported DX NetOps Performance Management releases
As part of an ADA upgrade the application was uninstalled and reinstalled. As a result the unique key that allows the tools to communicate has changed, preventing the communication from working.
To validate the values do not match between systems take these steps.
To resolve this problem take the following steps. We will make the SourceGUID in PC Portal netqosportal DB match the value from ADA.
The data source should now be able to be added and should sync successfully with PC Portal.