Error: "ERROR during login to server(http://localhost:8080) error((404)Not Found)" When Using GRLoader

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Error when loading data through GRLoaded:

ERROR during login to server(http://localhost:8080) error((404)Not Found)

Environment

Service Desk Manager 17.x

Cause

The URL being used to connect to CMDB is incorrect.

Resolution

1) Verify that the URL being used is correct. Log into Service Desk Manager server and run: http://localhost:8080/axis/services/USD_R11_WebService?wsdl

It's possible that the port number is incorrect and a different port number is being used to run Web Services. GRLoader will use Web Services to connect to CMDB.

2) Once you find the correct port number and URL, change the GRLoader command to use the right URL/port.

Additional Information

See further details about GRLoader command in the following link:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/reference/ca-service-desk-manager-reference-commands/cmdb-technical-reference/general-resource-loader-grloader.html#concept.dita_03b8d1f0a595c06a0581563256aae6f203cf9039_TheGRLoaderCommand