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Service Discovery not working properly


Article ID: 6576


Updated On:


CA Service Operations Insight (SOI)


Service Discovery does not work properly when % character is used in a condition


when a % character is used in a Service Discovery policy in a condition, this breaks the Service Discovery process and delivers unexpected results.


SOI 4.0 SP2 and older versions


the scenario - % in condition in Service Discovery policy - breaks the CI discovery.

The % character needs to be given in [] bracket.

For example:

'Label' does not contain (ignore case) "[%]"

Additional Information

Additional info:

Disabling the policy does not delete the discovered CIs and there should be at least one policy enabled so that deleting a policy removes the discovered CIs from service.