Password Services Does Not Work on Apache.

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

We have configured Basic Password Services, and when a "Disabled User" tries to access a protected resource, the "Disabled User" browser is sent the Password Services page and the below error shows up in the Web Server logs :

  [error] File does not exist: /CA/webagent/pw/smpwservicescgi.exe/

This happens for any Disabled Account User. And when this issue is triggered, the browser shows the error :

   The requested URL /siteminderagent/pwcgi/smpwservicescgi.exe/ was not found on this server in the browser.

How can we solve this issue ?

Environment

Release:
Component: SMAPC

Cause

SetEnv parameter should be set in httpd.conf file. It should contain the path to <WebAgent Home>/bin and since it complains about etpki library missing, path to etpki should also be added to "SetEnv".

Resolution

Setting the SetEnv in httpd.conf for exe resolved the issue