User not getting planning permissions as expected

Products

• CA OPS/MVS Event Management & Automation
• CA Agile Central On Premise (Rally)
• CA Agile Central SaaS (Rally)

Issue/Introduction

The user has been given the planner permission as described on our help page. 

When the user navigates to the Capacity Planning page, he is still unable to create a new plan and gets the following message:

<Please see attached file for image>

Environment

Release:
Component: ACSAAS

Resolution

To fix this issue the user will need to

• log out of Agile Central
• clear browser cache and cookies. See How-To Clear Browser Cache and Cookies
• log back into Agile Central