Pressing F3 in OWB throws error "Encountered while executing command"

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Article ID: 6565

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Pressing F3 in OWB throws error "Encountered while executing command". This issue is observed to be happening for users who are using Windows 10 operating system. 

Steps to reproduce:

  1. Open OWB in a Windows 10 machine. 
  2. Click F3 to open the Gantt editor.
  3. Click OK to accept. 

(Perform Steps 2 and 3 as many time as you need to get the error) 

Expected Results: The Gantt editor opens as a new pop-up window 

Actual Results: Error message pops up saying "Encountered while executing command" 

 

Cause

Due to defect DE33362.

Environment

CA PPM 15.1

Resolution

The PPM development team has worked on this issues and confirmed that the problem will be fixed in CA PPM 15.3.