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Cannot access Tim setup page after installation

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Article ID: 6564

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction

After successful  installation of TIM > While trying to access the tim setup page > It is  prompted for username & password > Then provided the correct credentials > Tim setup page came up with Below Error.

 

ERROR DETAILS:

<type 'exceptions.ImportError'> Python 2.6.6: /usr/bin/python
Mon Apr 17 16:23:42 2017

A problem occurred in a Python script. Here is the sequence of function calls leading up to the error, in the order they occurred.

 /var/www/cgi-bin/ca/apm/tim/index in ()
   26
 
   27 sys.path.insert(1, _timdir + '/python')
 
   28 import authcheck
 
   29 authcheck.AuthCheck()
 
   30
 
authcheck undefined

<type 'exceptions.ImportError'>: No module named authcheck
      args = ('No module named authcheck',)
      message = 'No module named authcheck'

Cause

Linux Security and Port/ Firewall  related.

Environment

Installed APM Transaction Impact Monitor( TIM ) version 10.5.1.0 HF1 RH Linux (GEN02164306E.tar) on a RHEL 6.8 VM.

Resolution

 Disable the SELinux  the  Reboot the machine and  run the  service iptables stop command.

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