Cannot access Tim setup page after installation

Article Id: 6564

Status: Published

Updated On: 14-02-2018 07:56

Legacy Id: TEC1621525

Products:

CA Application Performance Management Agent (APM / Wily / Introscope) , INTROSCOPE

Issue/Introduction:

After successful installation of TIM > While trying to access the tim setup page > It is prompted for username & password > Then provided the correct credentials > Tim setup page came up with Below Error.

ERROR DETAILS:

<type 'exceptions.ImportError'> Python 2.6.6: /usr/bin/python
Mon Apr 17 16:23:42 2017

A problem occurred in a Python script. Here is the sequence of function calls leading up to the error, in the order they occurred.

/var/www/cgi-bin/ca/apm/tim/index in ()
   26

   27 sys.path.insert(1, _timdir + '/python')

   28 import authcheck

   29 authcheck.AuthCheck()

   30

authcheck undefined

<type 'exceptions.ImportError'>: No module named authcheck
      args = ('No module named authcheck',)
      message = 'No module named authcheck'

Cause:

Linux Security and Port/ Firewall related.

Environment:

Installed APM Transaction Impact Monitor( TIM ) version 10.5.1.0 HF1 RH Linux (GEN02164306E.tar) on a RHEL 6.8 VM.

Resolution:

Disable the SELinux the Reboot the machine and run the service iptables stop command.