Robot.cfg file issue.

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

The file size of robot.cfg is zero

Environment

Release: Any UIM

Component: Robot

Cause

This happens if the server was unexpectedly shutdown i.e. not a normal clean shutdown. We have also seen this problem where the /opt filesystem becomes full and the robot cfg is unable to be written out. 

A rarer occurrence involved the anti virus program interfering with the nimsoft processing

Resolution

1) Stop the robot 

2) Copy the robot.cfg file from a working robot machine and paste in to the problematic robot machine and check the Robot name and ip address in the robot.cfg file and save it 

3)Restart the robot