Robot.cfg file issue.

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Article ID: 6563

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Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

The file size of robot.cfg is zero

Cause

This happens if the server was unexpectedly shutdown i.e. not a normal clean shutdown. We have also seen this problem where the /opt filesystem becomes full and the robot cfg is unable to be written out. 

A rarer occurrence involved the anti virus program interfering with the nimsoft processing

Environment

UIM

Resolution

1) Stop the robot 

2) Copy the robot.cfg file from a working robot machine and paste in to the problematic robot machine and check the Robot name and ip address in the robot.cfg file and save it 

3)Restart the robot