NullPointerException returned while initializing Transparent Login Agent

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Article ID: 6562

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Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)

Issue/Introduction

NullPointerException is returned while initializing Transparent Login Agent

<Please see attached file for image>

Cause

AntiVirus application is blocking the execution of XsuiteTLAgent.exe residing in the Virtual Drive. 

Environment

PAM: 2.8Target Host OS: Windows 2008 R2RDP Application: MS SQL Server 2008 R2

Resolution

Update AntiVirus application to allow XsuiteTLAgent.exe to execute e.g: add XsuiteTLAgent.exe to the McAfee's passthru list.

 

Troubleshooting

 

Additional Information

https://communities.ca.com/community/ca-security/ca-privileged-access-management/blog/2017/05/04/tech-tip-ca-privileged-access-manager-nullpointerexception-returned-while-initializing-transparent-login-agent

Attachments

1558714730026000006562_sktwi1f5rjvs16tjt.png get_app
1558714727773000006562_sktwi1f5rjvs16tjs.png get_app
1558714725944000006562_sktwi1f5rjvs16tjr.png get_app
1558714724015000006562_sktwi1f5rjvs16tjq.png get_app
1558714720573000006562_sktwi1f5rjvs16tjp.png get_app
1558714718686000006562_sktwi1f5rjvs16tjo.png get_app
1558714716544000006562_sktwi1f5rjvs16tjn.png get_app