NullPointerException returned while initializing Transparent Login Agent

Products

• CA Privileged Access Manager - Cloakware Password Authority (PA)
• PAM SAFENET LUNA HSM
• CA Privileged Access Manager (PAM)

Issue/Introduction

NullPointerException is returned while initializing Transparent Login Agent

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Cause

AntiVirus application is blocking the execution of XsuiteTLAgent.exe residing in the Virtual Drive. 

Environment

PAM: 2.8Target Host OS: Windows 2008 R2RDP Application: MS SQL Server 2008 R2

Resolution

Update AntiVirus application to allow XsuiteTLAgent.exe to execute e.g: add XsuiteTLAgent.exe to the McAfee's passthru list.

 

Troubleshooting

• Ensure that the RDP Applications are added to the RemoteApp Manager correctly:
  

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• Ensure that the Transparent Login is enabled in the user-device policy and Transparent Login is configured with the RDP Application:
  

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• RDP Application loads fine without Transparent Login:
  

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• Drive Redirection is allowed (via Group Policy Object or Remote Desktop Session Host Configuration):
  

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• Transparent Login Config ran through successfully with the Learn Tool Debugger:
  

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Additional Information

https://communities.ca.com/community/ca-security/ca-privileged-access-management/blog/2017/05/04/tech-tip-ca-privileged-access-manager-nullpointerexception-returned-while-initializing-transparent-login-agent