Error on Access RDP Connections

Products

• CA Privileged Access Manager - Cloakware Password Authority (PA)
• CA Privileged Access Manager (PAM)

Issue/Introduction

Users are experiencing issues into all RDP connections by PAM:

Error type: RdpException. 

Error message: Unable to connect to backend device. Please contact Administrator.. 

Stack trace: 

com.ca.xsuite.app.rdp3.client.handler.TCPStreamHandler.read(Unknown Source) 

com.ca.xsuite.app.rdp3.core.layer.channel.BaseITULayer.receive(Unknown Source) 

com.ca.xsuite.app.rdp3.core.layer.ITULayer.mainLoop(Unknown Source) 

com.ca.xsuite.app.rdp3.client.app.RDesktop.main(Unknown Source) 

com.ca.xsuite.launcher.a.n.run(Unknown Source) 

java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) 

java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) 

java.lang.Thread.run(Unknown Source) 

Environment

CA PAM 2.7.0

Cause

Inconsistent DNS responses. If the name resolution is intermittent, CA PAM may be unable to resolve the endpoint names to their actual addresses.

Error type: EOFException. 

Error message: . 

Stack trace: 

com.ca.xsuite.app.rdp3.core.impl.RDPInputStream.readFully(Unknown Source) 

com.ca.xsuite.app.rdp3.client.handler.TCPStreamHandler.read(Unknown Source) 

com.ca.xsuite.app.rdp3.core.layer.channel.BaseITULayer.receive(Unknown Source) 

com.ca.xsuite.app.rdp3.core.layer.ITULayer.mainLoop(Unknown Source) 

com.ca.xsuite.app.rdp3.client.app.RDesktop.main(Unknown Source) 

com.ca.xsuite.launcher.a.n.run(Unknown Source) 

java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) 

java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) 

java.lang.Thread.run(Unknown Source)

Resolution

Check your DNS settings, and fix anything you find wrong.