Remote Control Permissions taking logged on user account.

Article Id: 6535

Status: Published

Updated On: 14-02-2018 07:56

Legacy Id: TEC1501978

Products:

CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager

Issue/Introduction:

When I right click and on the DSM Explorer Domain Icon and disconnect and then right click again and connect as a user NOT defined in the Remote Control Global address book, I can still remote control computers.

Cause:

This is expected behavior since DSM explorer uses the logged on users credentials regardless of the account logged into DSM explorer.

Environment:

CA Client Automation - All Versions

Resolution:

Be sure to log off the OS and login with the account you want to run DSm Explorer with.